Neuwirth Motor's Complaint - Crooks Or Totally Incompetent?

Review by Itea54 on 2010-09-13
WILMINGTON, NORTH CAROLINA -- We were having problems starting our 2002 Dodge Caravan, and bought it into Neuwirth Motor's to have it checked out. We were told that battery acid had leaked out and damaged the engine wiring harness - cost to repair $3100.

After several days debating whether it was even worth repairing, we decided to take it to another repair shop to get a quote. We were very pleasantly surprised, though somewhat shocked that the problem was only a faulty coil - cost to repair $200.

When I went into Neuwirth to ask for an explanation, and for them to show me where the acid had damaged the engine wiring harness, they were lost for words. Instead of an apologizing, they tried to reason that acid could have somehow (magically) entered into the harness, and could possibly cause future problems.
Were they intentionally trying to rip us off, or was it an honest, but unacceptable misdiagnosis?

I wonder if Neuwirth had made the repairs, whether they would have not charged us for their mistake? Going on their failure to admit any wrong doing, I sincerely believe we saved ourselves nearly $3000.
Company Response on 09/16/2010:
This gentlemen spent 89.95.diag, he brought it to us after someone else had attempted repair, we saw problem and told him wiring harness was the fix, possible repair but acid damage under battery box. He carried to another local shop and they replace coil pack he says it's fixed, we refunded him has 89.95...note we never duplicated the concern, just found issues with wiring harness. Jimmy did apologize, but he was mad. He did ask if we had put parts on and the van not fixed would he have to pay,, Jimmy said no, but told him we wouldn't put any parts on until we duplicated the concern.
Comments:2 Replies - Latest reply on 2010-09-13
Posted by Weedwhacked on 2010-09-13:
"Were they intentionally trying to rip us off, or was it an honest, but unacceptable misdiagnosis?"

Yes. Sounds correct.
Posted by Slimjim on 2010-09-13:
Either way, a tremendous misdiagnosis. Even if that really happened, they couldn't repair some localized damaged wires for less than $3k?? Good review

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