Best Buy Informative - Good service from some of us
I am a tech support agent for Geek Squad. I have read and actually witnessed many complaints by customers which I know are legitimate. My job is to help customers with issues that involve different aspects of computer uses and problems that always seem to occur at the most inconvenient times. It seems the second part of my job is to put out "fires" because somewhere along the line a customer was either fed bad information or sold something they just didn't need.
As any where else there are some of us who actually care about the customer and there are some who just get by and collect a paycheck. This is true in any work place or business. I care about my calls and actually go outside of the support scopes to help especially if a customer has had to deal with the same problem numerous times and the store either didn't fix it or unintentionally mislead someone in a particular service or sale. I don't know what any one else does but the group I am teamed with actually tries to help and actually try to bring about a true customer satisfaction. I suppose it is the individual at the tech center who actually makes a decision whether they are going to give true support just make verbal noise. Please understand that there are limits of an over-the-phone fix can do.
I guess I may be defending Geek Squad in the sense that not all of us are incompetent and actually care. Its much like a lottery in who you may get on the phone. My suggestion is if you cannot get a simple issue resolved, try and call again. Please understand that there are limits what we can do since troubleshooting computer problems is much like working on a car blindfolded with one hand tied behind the back. It can be done and is not impossible.
I would like to sum up this review with is the fact that Geek Squad has heard the customers and has hired people like me to give good support. I have seen the reviews and I know what they say. Most of the bad reviews are justified and we as a team are making the changes needed to correct those problems that many have encountered with our company. In other words, we hear you.