Best Buy Complaint - Black Tie Scam - Geek Squad
This is a total scam. I bought a new HP laptop and was talked into the Geek Squad black tie protection plan for $300.00. After four months the hard drive crashed. I took it to the Best Buy store, where after almost an hour's wait in line was told they don't do repairs and that they would send it in to their service center where it would take two to three weeks, if they had the part---oh, and that is another $100.00 To reinstall your programs--payable now--before we even take the laptop for repair.
And, get this, they have four opportunities to repair it before they replace it, which is at their option.
My lesson is to buy from a locally owned business. Avoid Best Buy!