American Airlines Complaint - Poor Customer Service from American Airlines flight attendants
TAMPA, FLORIDA -- On July 18,2010, flight #1786,I was travelling to out of country with my wife and 2 kids (2 years and 4 years) and I was checking in from Tampa going to New York JFK to tranfer my international flight. At checking desk, they couldn't find seat for my daughter's reservation therefore they checked us till JFK instead of international destination which were about to miss the flight. We were the last ones got into plane before the doors closed and we noticed they gave us 2 seat at front and 2 seats in the back of the plane since they couldn't get us seat together due to waiting almost 45 minutes at check in counter. We had 4 carry on luggages since we were travelling with 2 kids international and once we got in the plane there were no space to put those luggages. my wife and my 2 year old son sat at front seats and place the luggages under the seat in front of them and I moved back and placed 2 luggages under the seats as well. after we all sat our seats (which I was sitting by window with my 4 years old daugter) one of the male flight attentant asked my wife to move her 2 luggages to front of the plane. She was also sitting by window and was trying to drag those 2 carry on luggages underneat her seat and leaving 2 years old kid on a seat by herself. I called the flight attentant and ask if he can help her since I had my seat belt on and holding my daughter, I asked them if they can move those luggages to front for her. He responded back to me "no sir, she will her own luggages" I told him if airline will be responsible for if something happens to my daugther if she falls down and is it not flight assistants job to help passenger especially if they are a woman with an infant." he repeated the same thing back to me..my wife continue to drag those 2 luggages which we were going to need during our trip anyway due to diapers, milks, etc. Then, he told me if I continue to talk, he will get me off the plane. I said, all we want is a service from you to help a woman and you cannot ask me to be quiet. I told him this is not acceptable for a airline crew to threat a customer like that and I asked to talk to captain since he start yelling at me in front of my 4 years old kid. My 2 year old was also crying at the front since his mother was stacked at from trying to find a space for her luggages. When captain came back, of course flight attentant was making up a totally different story and he was telling captain that I was rude to him and he wasn't feeling safe to be in the same flight with me. I couldn't believe that he was using "flight safety regulations" as a tool against to a simple help request from a customer. nothing else. Then they called the airport security to ask me to get off the plane..I was shocked but no one in the plane act like they care either, everyone was too quiet and was watching the show placed by flight attendant. he exactly knew how to get around his wrong attitude and make it seem like I was a problem passenger creating problems. Then captain asked me to apologize from him otherwise they were going to take me off the plane. I kept quiet and apologized from this person who did everything but providing service to a female customer. And I was wrong because I said that it is not right and I got penalized by American airlines which I have paid $7,000 to buy 4 tickets to overseas.
I will never use this airlines again. Poor service, poor management..And flight staff does know how to use those new security laws against customers when they needed. Watch out, you may get kicked off the plane, if you ask for customer service..it is unacceptable..