American Express Complaint - AmEx is harassing good customers -- an ethical company should step up and replace them!
We are not sure what American Express is up to, but we ARE sure that it is HIGHLY unethical and VERY POOR business to treat customers this way!
We have been customers in good standing since 1983!!!! Got a phone call at 8:50 A.M. this morning from a customer service representative to say that they
"periodically update their records" and needed our employment and salary information, AND...we must provide our income tax records so that they can verify our income with the IRS! This is what one gets for paying their balance in full each month!
My husband said he did not understand why this would be necessary since we have excellent credit and our account balance is always paid in full. She replied that yes, we do have good credit, however their account review showed that we'd been "late" twice in six months. We travel quite a bit, and her reference to "late" was simply that the account had been paid online 1 day after the closing date, due to our travel schedules!!!!!
The customer "service" (ha!) rep, emailed the form and then advised my husband that the "hold on our account" would be removed in approx 5 days or so once the IRS verified our tax data.....WHAT?!....a hold on our paid in full account in good standing? This is insanity and makes NO sense. My husband told them that this is a very poor way to treat good customers. It is apparent from others' complaints that AmEx is unethically raising interest rates on those who carry balances, while harassing those of us who pay the balance IN FULL because they are not making interest. We do however pay multiple fees, and look forward to changing our auto-pay accounts and being able to disassociate ourselves with this company -- how disheartening that in tough economic times they would chose to try to increase their bottom line in such an underhanded manner; many people don't have jobs and those of us who are working to make a living certainly don't need this kind of stressful distraction & aggravation. Unbelievably poor way to do business American Express!
Let's call consumer agencies and our lawmakers about AmEx and every other company who chooses to behave so poorly. Once our economy improves, maybe they will all be out of business & replaced with ethical bank/credit card providers.