IGIA Complaint - Singer Laser Steamer

Review by wlester on 2005-02-21
I bought a Singer Laser Steamer from Overstock.com last year. I bought it one month before my wife's birthday. She used it for one month, and then it stopped working. I contacted IGIA as the instructions stated in the instruction book. IGIA e-mailed me and told me that the item needs to be serviced by the original place of purchase, which is Overstock.com. Now, what am I going to do about getting the Singer Laser Steamer fixed? I can't return it, because Overstock.com or IGIA obviously do not have enough confidence to guarantee this product for more than 60 days, and neither of them wants to fix it! What I am supposed to do with a steamer that does not heat water?
Comments:1 Replies - Latest reply on 2005-02-21
Posted by socal1 on 2005-02-21:
Well if the manufacturer has a warranty beyond 60 days, and Overstock refuses to take it, then email (or call) IGIA and tell them that you can't get Overstock to take it back for repairs, and ask them for guidance.

If the manufactuers warranty is 60 days or less, then sorry I think you're out of luck.

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