Garmin Complaint - Garmin Customer Service
OLATHE, KANSAS -- I have used Garmin navigation units for years. I feel they make the best units but their customer service has deteriorated in recent years and I question whether I will ever purchase anything from Garmin ever again.
I have an issue with a lifetime subscription on a traffic receiver of a navigation unit. The lifetime subscription does not come up. The unit has a unit i. d. and asks for a 25 digit code from Garmin (from their web site) to put into the unit for the traffic function to work. I have been emailing and telephoning Garmin for two weeks. I have been told to spend $49.xx for another lifetime subscription to get the 25 digit code needed for the unit to function. I have been told to have the custom installation shop uninstall the traffic unit from wherever behind my dash and to send it back and have a replacement sent and then reinstalled so that the lifetime subscription 25 digit code will automatically come up. (The cost to uninstall and to reinstall is about $100.00 each way. The original cost of installation was $150.00, and the original cost of the traffic unit was $149.xx).
I am very frustrated that Garmin will not telephone me back and give me a 25 digit code for my unit when the unit I purchased states it comes with the lifetime traffic subscription.