Hewlett-Packard Company Complaint - Save Your Bread - Pavilion dv6t select edition
This dv6t select edition laptop has the 2.4ghz i5-450M processor, 4 gb ram, touch screen, in home warranty and the extra large battery offered. When I first started updating it and getting it ready for her out of the box my first impression was that it was rather slow and the construction was not that impressive. Finally around week 5 of owning it my wife starts using it daily and right away it started to crash if you lifted and slightly tilted the PC. HP gives me the run around about a bad battery and or power cord and then supposedly bad power connection to the mother board. At this point the computer was dead and would not start plugged in or on battery after 4-5 crashes. After more run around on the phone (not sure if the next day home service even exists) I'm told that instead of emailing me a fed x label for me to return it to there service center in its original shipping package, they will fed x another box that turned out to be much the same. After sending it in, I get a call about a week later that the computer is fixed and on its way back (it was just that the ram had fallen out of the socket which means it was never installed correctly) but that dust and a lot of use could cause this, but not to worry it was 100% Quality tested as well (true story mind you this computer maybe had 4 hours of use on it at a desk). The computer arrives (looking like it obviously was not put back together correctly with bottom middle cover tabs hanging out on one side. It crashed again within the first ten minutes of use. At this point my experience with the case managers is that of complete horror. From the start they would not return phone calls and will only offer to buy the machine back for something less than I paid for it (I'm sorry there defective computer is somehow my fault). Finally the last straw was with the manager of the case management department, who had promised to get an answer on a full refund and or different PC but has now blown me off as well and not gotten back to me with any update. I've never seen worse customer service in the PC industry. I had no idea that HP was this way also. I've purchased 4 HP machines for over $8K in the last 6 months and the others have been great. Never Again will I make this mistake.
I really did my research trying to find the right balance of power, performance and battery life for my wife who's a nursing student. I looked up reviews on CNET and HP.com in this process. Later to find out when I wrote a truthful review on HP.com it was tossed out because their fine print states that no comments about customer support and or service are allowed.
Save Your Bread...