Union Pool Corp Complaint - Absentee Owner - Absentee Pool Man
CORAL SPRINGS, FLORIDA -- I have used this pool service for over 2 years and leave Florida every summer for my vacation home. Last year I suspected that my pool was not being cleaned and treated with chemicals weekly and I had to replace my pump system when I returned home. I spoke with Celio, the owner, about the lack of attention my pool had gotten over the summer and its condition and he claimed that it was all due to the rainy summer and that he in fact had to use MORE chemicals than her charged. This year I hired a property manager to check on my home weekly, including the cleaning and maintenance of the pool. AT least once a month it was noted that the pool was left dirty ( never vacuumed), had turned green on 3 occasions and most recently, the water level was so low that my pump was running and had burned out. The company continued to send me bills for services they clearly were not rendering and have done hundreds of dollars ( if not thousands) to my pool. I am still addresssing all the maintenance and repair issues with my new pool company including initial start up charges to clean up the mess, shock the pool and rebalance the chemicals, and do leak detection.