Independent Imaging LLC Complaint - This People Do Not Care! Hope It Does Not Happen To You
WELLIGTON, FLORIDA -- Made and appointment to Independent Imaging in Wellington Florida for my 84 year old Mother whom has had a bad fall and has a Broken left elbow and her doctor is also suspecting a broken left hip as well Since she has not been able to stand and walk well since her accident. we arrive 20 minutes late on her appointment since it takes her 20 minutes just to get out of the car into a wheel chair and the front entrance door of this place was blocked by another car.
I came inside ahead of this and explain to the service personal that our car was being block and that my elderly Mother was outside with my husband, and if it was going to be any trouble from us being late to let me know before getting my elderly Mother out of the car because it cause her great pain to move. And If That be the case we would just go someplace else.
The young person told me to wait until she talked to the MRI tech.10 minutes later she told me that it was only one person ahead and that after the paper work was done it would only take about a 45 minutes to and hour wait.
After a couple of hours and more when to the desk to inquired why she had not been called. To my surprise of this place whom the entire time we had eye to eye contact with the front service personal is just amazing that they even do not know who is waiting.
On the long wait & time wasted we also had to go the bathroom and it happens to be in the same hall near the open MRI room Nobody was inside!
The techs where just having a casual meeting. we are astonish
Some people came in with appointments and were being told to do it in another day.
after going to the front desk again,another service personal tech came out only to let us know that Because we were late they were not able to see my Mom and to make another appointment for her.This is after we had been waiting almost 3 hours!not to mention the four days since the doctor wrote the order.
I told this lady to her face that we would not be back and also Explain that they were insane to do this to and elderly sick person. We are still stun.
I’m writing this note to let people know about what just happen, who knows if it be you or your son or sick parents. places like this with no caring should not exists. There many other MRI places
Hope this note helps and hope that no other sick elderly in pain person have this terrible experience.
Be aware that you can waste your precious time.
Pray this does not happen to another.