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Norton 360 Informative - Is Norton causing my problems??

Review by sharpasice on 2010-09-15
Sometime ago I wrote a review on Norton 360 saying I LOVED, LOVED, LOVED it. I now have 196 days left on my subscription and am beginning to wonder?!?! I DO really like Norton's, it runs in the background, it has caught viruses and Trojans BEFORE they could harm my computer in fact, I have NEVER been infected. It notifies me instantly. So far it has worked better than ANY antivirus program I have ever tried. HOWEVER, and that's a big however, since I installed it I have gotten the "blue screen of death" approximately 6 times (in about 5 mos)..now, I am lucky in that my computer can repair itself, then it tells me what caused the problem. I have noticed the list of repairs usually has the words "Norton" in the info line. What usually happens is before I shut down, my screen suddenly goes transparent WHITE and I have to wait for the computer to respond. When it does, it works as it normally does, BUT when I turn it on the next day..BLUE SCREEN OF DEATH!!! Computer does repair and all is well, but what is causing this? I am thinking that I should just remove Norton, but it's hard to remove something I was given for free to test and with 196 days remaining to boot! But if this happens one more time, Norton's will be gone..anyone else ever had this problem?

UPDATE: Ok, so I have been trying to contact Norton thru it's Customer Support but everytime I do I am told that my email exceeds their maximum..I have tried to shorten it and the only thing it will accept is ONE SENTENCE!!! So ....any ideas?
Comments:9 Replies - Latest reply on 2010-09-18
Posted by Obsfucation on 2010-09-15:
Norton 360 is likely at the root of the problem. The good news is that here are new versions of Norton out there that are far more stable, and much less resource intensive. Rather than renewing the subscription you have, see what other (newer) products they will offer you as a replacement.
Posted by MDSasquatch on 2010-09-15:
I use this on my daughter's netbook and have not had any problems:

http://www.microsoft.com/security_essentials/
Posted by sharpasice on 2010-09-16:
This actually is the newest version of Norton's ..it was sent to me by Norton to "test" so I really would hate to uninstall..but ya gotta do what ya gotta do lol. I am notifiying them today, letting them know what is happening. We'll see what they say.
Posted by Obsfucation on 2010-09-16:
Who is your internet provider? Comcast provides the whole Norton package at no charge.
Posted by DebtorBasher on 2010-09-16:
When I called for tech support, the first thing the guy asked me was if I had Norton installed on my computer. Yes, I did. He said the first thing to do is unintall Norton because 90% of the problems called in are caused by having Norton installed. he said that is the first hing he always advises people to do. I unstalled it and never had those problems again. Whenever I restore my hard drive, the frist thing I do is go back and uninstall the pre loaded Norton programs.
Posted by Nohandle on 2010-09-16:
I don't know what version you are using but I found myself in a big mess a number of years ago. My version was not free but I decided to sign up for that 3 years for the price of 1. Biggest mistake I'd made in a while. I'm telling you just about everything was blocked. There I was.

It took my computer guy over here to uninstall whatever I had signed up for and he installed a professional version, not available on the internet. He had a disk with him. Yes, there is a price but it put everything back to norm.

I've not tried any free versions with all available. I just figure you get what you pay for. Perhaps I'm throwing money away, and many are pleased with what they have, but I try to keep my security separate from the rest.
Posted by Micki101 on 2010-09-17:
Sorry to hear about your bad Norton Experience. If you are a comcast customer, they offer Norton for FREE! I found this out after I already paid for Norton back in December. You can go to the comcast site and just type in Norton download and you are good to go!
Posted by sharpasice on 2010-09-18:
Wow, I just wrote a looong comment, somehow hit the wrong button and it disappeared! So if this is a duplicate I apologize. FIRST I want to thank all who commented here..thanks for all your input. Nohandle, I have Norton 360 Version 4.0..when they sent it to me to test (3 licenses!) they also sent me a special link to let them know any problems..well I filed that email in one of my "special" folders and I'll be darned, but can't find it. (that's why I tried to contact their support..to no avail!) AND YES, for those of you who asked..I do have Comcast but that version slowed my computers so badly I took it off after one week. I will be removing this version of Norton since the way I see it, it's cheaper to pay for virus protection than for a new computer!!! I do have one question for those of you who are good with computers..I also have Adaware (running automatically) and Malwarebytes (which I have to run manually) along with windows defender ...do you suppose any of those are causing a conflict? Thanks ahead of time and while I'm at it ..any antivirus program you guys can recommend?? THANK YOU, THANK YOU.
Posted by Anonymous on 2010-09-18:
I use Trend Micro Internet Security and it doesn't slow your computer down at all.

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