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Classie Car Care (U-Haul Truck Rental) Complaint - Stolen monies - Truck rental (return)

Review by disgustedmo on 2010-09-15
KENTUCKY -- I rented a truck from U-Haul (Georgetown, KY on Connector Road). I Paid all fees and rented an appliance dolly. On the following day, I returned the truck to Classie Car Care (U-Haul truck rental at 510 West Broadway, Louisville, KY). My daughter and I gassed up the truck at the filling station across the street from the business. We definitely returned the truck with the same amount of fuel in it that we received it with. The tank was 7/8 full. We gave the truck key to the manager there, who said he'd take care of it. Two days later when I checked my bank account, I found that Classie Car Care had debited my account for an additional 65.30. They had my bankcard number so they charged me for fuel. That was money I didn't owe.
Comments:2 Replies - Latest reply on 2010-09-16
Posted by Alain on 2010-09-16:
Hopefully you have a receipt (and the one showing the time you returned the truck) that will prove you put gas in the tank just prior to returning it. Send them copies and get a refund.
Posted by Anonymous on 2010-09-16:
aren't you supposed to return it full regardless of the level it was at when you picked it up?
I haven't rented a uhaul in over 2 years, but I'm pretty sure that was the deal when I rented it.
Is that not right anymore?

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