Best Buy Complaint - Disappointment - Geek Squad Customer Service
CALGARY -- SO my whole ordeal started 2 weeks ago, I bought a brand new HP laptop 3 months ago. 2 weeks ago my power adapter died, wouldn't work at all or charge the computer. So I took it in, they ordered a new one from HP since I was still under manufactures warranty. When I dropped it off I asked them to also take a look at a black screen that was coming up at start up, something about a C Disk? They said they would get it fixed. When they called 5-6 days later for me to pick it up, I went only to find that the black screen hadn't been taken care of, so I left it for another 2 days. When I picked it up this last Sunday and brought it home, I tried to skype with family and found out my webcam wasn't working. Everything was working perfectly when I took it in 2 weeks prior, what the heck was going on now? Not only had I had ridiculous customer service up till then, but my computer was in worse condition then when I took it in. So I took it in AGAIN, just last night to get them to fix the web cam, yet again I had to fill out all the paper work and explain what had happened up till that point, They said it was fine they would take a look at it and fix it by today. This morning I get a phone call that there is a virus on my system and it has to be restore. Okay, I just want my laptop working, do what you have to do, I thought this was the end of my drama. NOT, I just got off the phone with the Best Buy Geek Squad manager.
Apparently, my system can't be re-stored and has to be sent to the HP factory or whatever, and I wouldn't get it for 2-3 weeks. Not only am I a two weeks behind in my work, but now it will be another 2 weeks before I get my laptop back. I have never received such bad customer service, and been more disappointed in a company. I am beyond frustrated.