Geek Squad Complaint - Hire Someone Who Knows What They Are Doing
MILPITAS, CALIFORNIA -- So, the hard drives of both computers in my house, my laptop and the community desktop computer, died around the same time. My aunt wants to take the desktop computer to Geek Squad. The hard drive was actually completely dead. I'm assuming the controller board is fried because I plugged it into my HDD enclosure and it doesn't even fire up. My aunt has them replace the hard drive and use the restore disk to return it to factory settings. The hard drive from the laptop I am currently using then dies out as I said. I take it to Geek Squad because my aunt seems pleased with the service she received.
Long story short on the laptop, they wouldn't install the version of Windows XP I had because it was on a burned Cd (it was a legal business copy of the OS), so I say screw it, buy the hard drive and replace it, then install all the factory software myself(I found that installing XP would require downloading drivers and far more of a hassle than it was worth). The guy I originally spoke to was friendly and helpful, but I had a new hard drive in my computer loading up software within 15 minutes. A fraction of what they claimed it would take (keep in mind I had never installed a hard drive before).
On Monday, I pick up the desktop. I bring it home, hook it up and it runs smoothly.... for all of 24 hours! Then, this morning, it begins doing practically the same thing it was doing to begin with. Meaning, it wasn't booting up from the hard drive. Thanks a lot Geek Squad! Now I am slightly computer savvy, but not much more than anyone else who can surf the net, read directions on how to fix a problem, and actually FIX it. They obviously put some sort of software on the system which conflicted with another piece of software and is causing the computer to act up. In the time it took to reload the restore disk, I have fixed the problem. My opinion, the next time anyone has a computer problem, research it online and fix it yourself. Save yourself time, money and headaches caused by having incompetent, unqualified "computer techs" who obviously have as much, or less knowledge than I do, work on your computer and return it in the same or even worse condition after over charging you to not fix the problem.
For me to fix my laptop, I spent less than $130. For my aunt to fix the desktop, nearly $400 and I ultimately ended up having to fix a problem caused by Geek Squad's incompetence. You are FAR better off being a DIY person, trust me, and if I was able to replace my own hard drive chances are you could too.