One Travel Complaint - this company is a fraud!
MICHIGAN -- I purchased an airline ticket through One travel for my mother. I was quoted and charged 682.12 to my credit card. On the day of travel my mother was told she must purchase new tickets and the tickets I purchased were not valid due to an incorrect phone number. She had to purchase tickets at 2 different airports. She was charged over 1,000.00 for these tickets. This was very upsetting for my mother, traveling alone for the first time since my father passed away. She was almost late for one of her flights because she did not know where to purchase the new tickets in O'hare airport. The reason I bought these tickets for her in the first place was so she did not have to worry. I have called, e-mailed, faxed and mailed all the info to One travel and they refuse to re-imburse my mother for the additional money she had to spend for the tickets. They are also very rude on the phone and completely ignore me. I do not recommend this travel agency to anyone unless they want to pay for tickets 2 times.