Gold's Gym International, Inc Broken Arrow Complaint - Great Trainer, Lousy Service
BROKEN ARROW, OKLAHOMA -- In August of 2010 I purchased personal training services (6 sessions of 30 minutes each with two free sessions) the trainer told me he got me a "deal" and I would pay on $163 for the sessions. I paid the $163 and in September was billed an additional $163. The trainer then tells me that the "deal" was that they usually do not split the payments. I have cancelled my membership with Gold's and will be using the sessions only because I don't want to mess with the hassle of them trying to collect the disputed amount. That being said the trainer is very good at what he does and outside of this high sales environment would probably be pretty cool. They admitted there "may have been" a misunderstanding but were adamant that they would not be honoring the promise made by the trainer.