XM Satellite Radio Complaint - Bait and Switch Billing
I purchased a new skydock in June. I called XM and was given a special of $16 for 3 months and then I would get billed $16 each month after that. The agent said the system would generate bills but to ignore them because my account was noted for this special. That day my cc was charged. I thought all was fine and dandy. NOT! Apparently they began to debit my cc but never finished. I never noticed this until I received a cancellation threat. When I contacted XM they said I owed $38 a month. That they don't have my payment. I told them that's impossible. You can't even activate or get service without paying. They said to fax a copy of my statement but after calling my bank they said they can see a debit but it's ghost now. It's gone and they can't get all the details on it. Now the bank charge is gone and I don't have proof of the original price quote and charge. BEWARE and make sure you print everything and ask for agreement in writing. THIS COMPANY IS SCAMMING PEOPLE. I originally got this because of Howard Stern. I hope he leaves this year and goes somewhere ethical. This is ridiculous!