Travelocity Complaint - Beware of Top Secret Hotels Deal!
I booked a Top Secret Hotel for a hotel in San Diego's Hotel Circle area. As you know, when you book one of theses deals, you won't know what hotel you are getting until you've paid and by the time it is revealed, it may not be what you think it is. The hotel revealed was the Comfort Suites 631 Camino del Rio South. I had previously stayed in there before back in 2004 and even then, it was not the cleanest lodging. The room smelled urine when you walk in. The air conditioner worked half-way. The rooms are not that big, they just put french doors to partition off a standard size room into two and call it a suite. The carpet is dirty and air flow/circulation in the room was poor.
I have read comments/complaints on Trip Advisor and there were a few that complaint of the urine smell and bed bugs, which tells me that this place has not changed one bit.
The rules for Top Secret Hotels is no refund, no change, all sales final.
So essence, you are playing Russian Roulette when booking. If you don't like what you end up with, you are out of luck. THAT is a very bad business practice on Travelocity's part and when I called, the C/S center was in India and the agent had a very heavy accent to boot. He couldn't locate a supervisor for 15 minutes and asked for my cell # so that they can call back within 48 hrs. I seriously doubt they will call back so I'll try again during 8am -5pm US business hours and see if I can speak to someone in the US.
Beware! I strongly discourage anyone in booking a Top Secret Hotel or even dealing with this company at all.