Motel 6 Complaint - The place was awful and all we got was a "sorry"
COLORADO SPRINGS, COLORADO -- My boyfriend wrote this to the company:
Upon arrival we entered the room to find that there was no iron/ironing board, no hair dryer, no bathtub, no microwave (not always standard, I understand) and Internet access was EXTRA. The room did not reflect the price we paid for it.
The bed sheets did not fit the bed; we struggled with them all night. That made for a very bad nights sleep three nights in a row. We would have checked out but there were so many events around town that we couldn't get accommodations for the next night. We really tried and I gave up on saving money, but no one was available except for the other "cheaper" hotels. This took time out of our scheduled events that day also, so it was very irritating to go on a wild goose chase for nothing because the front desk clerk couldn't give us accurate information about the quality of the room. But, by God, she did let us know that WiFi was EXTRA on top of the amount we paid for the room.
We were charged $230 (3 nights at military discount) for two hard beds with bad fitting sheets, a stall shower, a desk with a chair that also doubled as a TV stand, a bad and old TV, some hangers, a luggage stand, a tiny tiny nightstand, itchy and irritating soap (no shampoo), linens, and an ice bucket and cups. Oh, and I cannot forget that though we didn't have any other normal hotel amenities we sure as sin had a beer bottle opener in the bathroom!
There was no complimentary breakfast offered, which I remember being told that there was. Again for the price paid here we did not get anything that reflected the value. This was disappointing to hear. My girlfriend and I got up early and for nothing expecting breakfast and when we learned there was none we got a coffee from the front lobby and it was the most bitter and cheap tasting coffee I have ever had in my life. It was nowhere near good.
On our way out to town we came across a housekeeper and my girlfriend asked her a question. The housekeeper looked at her with a confused face and said "No speak English." Now, don't get me wrong but I thought we were in America. I really wish that people would stop employing citizens (or illegal’s) that cannot speak the native language and cannot assist in customer service because they "No speak English." I don't know if she really did not speak English or if she just did not want to talk to my girlfriend. Nevertheless, that is disturbing that she either did not want to help or really couldn’t help. It is also disheartening that this is what American owned businesses are coming to, while plenty of American citizens that can speak English sit on unemployment. I am saddened that Motel 6 would employ this person.
We decided to go to the pool one evening and we were, at this point, not surprised to see a police car in front of the lobby. There was some issue with a teen. I was not interested in knowing. We entered the pool only to find the red neck freak show was in town. There were a few adults out with a few teen aged kids. It became clear quickly that the teen with the cop had issues with the other people at the pool. The adults were all blatantly drunk. They were yelling and arguing with the cops and the kid. It was shameful. One of the guys had his lady friend there and still had the nerve to drunkenly come over and hit on my girlfriend as we were getting in the pool. Then my girlfriend and I decided to read the rules and there isn’t one there about alcohol, but there is one there about glass containers are not allowed in the pool area. Nevertheless, Mr. hit on my girlfriend while his lady is sitting right there had a LARGE container of Jim Beam and a bottle of champagne. Both glass containers and the hotel staff (because they never came out), nor the police ever came and said something to him. They also had their laptop out for some musical entertainment, which was terrible and loud music. We never saw any hotel personnel come out to check on anyone or even make sure that things were going alright with the police. The office was RIGHT THERE. You can see out at the pool from the office. And if not then you can walk right out there. We just wanted to relax and swim and we couldn’t even enjoy some quiet time and even if it wasn’t “quiet” it didn’t have to be as trashy as it was.
The hotel walkway was also pretty unsettling. I am a big guy and I was afraid to walk up the stairwell and to our room. The stairs were chipping away and uneven, my girlfriend tripped several times. There was an A/C unit at the top of the stairs that had been modified using wood that had to have holes drilled in it. There were wood shavings all over the place that never got cleaned up. On the walkway to our room it sloped as if it were falling off the side of the building. There was a break, chip, in the cement where they had poorly tied up a small orange cone to. It really felt as if it could give way at any time. And the railing was scary too. I leaned on it and it bowed out. I quickly stopped.
When my girlfriend went to the lobby to attempt to pay for half of the hotel room she was told that we could not refund half of the amount on my card (I paid up front) or even the whole amount and start all over. Then when she asked about a customer service satisfaction survey of some sort the front desk personnel did not even attempt to find out why and resolve the issue. She just told her that there was one online that can be emailed to her AFTER the reservation had ended.
This was a very poor stay. I have to say that I would have rather stayed at the Econolodge. At least there you know what you are getting and still don’t have to pay as much for it. So, I will never again stay at this Motel 6 and may very well never choose this chain again.