National Floors Direct Complaint - National Floors Direct Terrible Experience
AVON, MASSACHUSETTS -- I had National Floors Direct come out to the house and give me an estimate for carpeting 4 bedrooms and for doing hardwood floors in my living room and family room.
The appointment was supposed to be for between 6 and 8 PM. The guy called at about 7:45 saying he was running late and would be there in half an hour. Well, I have 2 young kids that I put to bed at 8:30, so I found this very inconvenient. I should have cancelled the appointment with them, but I let them proceed anyways.
At 9:15, the guy finally showed up. My kids already in bed because I couldn't wait any longer for the guy. I did let him in, and his name was Mark, or Tony, or something. Anyhow, he was wreaking of cigarette smoke and booze. I'm a smoker, and the smell doesn't usually bother me, but this was baaaad.. not to mention the smell of stale booze on his breath.
I explained to him that I was extremely disappointed in whatever scheduling "problems" came up, and not to mention he shouldn't wreak of tobacco and booze when you come to someone's home. There's just SO MANY things wrong with that.
As I told him to leave, he got upset, like I did something wrong, and started swearing, kicked my cat, who was outside at the time and stomped out to his car. What a JERK!!!
I'm so glad I didn't proceed with National Floors Direct. I had scheduled an appointment for Empire Today to come out a couple of days before this. They came out the next day. The guy ( his name is Dana ) was on time, polite, informative, very knowledgeable, and spent a ton of time with us picking out just the right carpet and wood, and the pricing was very reasonable. Plus, he didn't smell like stale smoke and booze. He scheduled the installation right then and there; and arranged the financing for me.
When the installers arrived 2 days later, they were on time, very polite, and did a terrific job. A couple of days later, Empire Today's central office called to see how everything went, and to ask if I had any issues, complaints, or questions.
Everything went terrific and I am glad I chose Empire. I see a lot of complaints on here about National Floors Direct, and I'm glad I ultimately made the right choice.