Geico Corporation Complaint - Geico will abandon their customers in times of need
FREDRICKSBURG, VIRGINIA -- My car was broken into, in which the items that were taken caused my car to be considered a total lost. At first my insurance company Geico, had set up a rental car for me, along with giving me an starting offer for the value of my car, and buy back value. The value that was offered to me was very low, $5000 less than NADA values; while the buy back option was high, 32% of amount they offered me. This led me to researched the method that Geico derived of the value for my car, where I’ve found that they based this information off CCC Information Service, formerly known as CCC Valuescope. CCC has had class action lawsuits in the past for providing abnormally low values so that insurance companies can under pay claims. In my case CCC provided comparatives, and when I contacted those people who were selling these units, most of them were sold, or the owners admitted to them having problems. I than contacted CCC directly to alert them of the errors, and I was told alarming information regarding the vehicles that they used as comparatives; they said that didn’t care about condition or history, they were only finding cars that had similar miles. They also used a weighted mean method to determine the value offered, where the cheaper cars were favored, which lowered their offering price. This led to a complaint against CCC. After I brought this to the attention of my claims adjuster, he had his manager call me. His manager became so angry that I challenge him, and his company on the methods they used, that they sent my claim to their Fraud unit, better know as SIU unit.
Here is where Geico’s customer service took a serious turn for the worst. This manager who was very rude to me, and insulting; he even stop returning my calls, and I have to practically chase him down to find out information about my claim. He had my rental car voucher revoked, and he told me that my claim was under investigation. I was placed under investigation because I challenged him on the value of my car. I’ve cooperated with the fraud unit, and have provided them with everything that they ask for. Its been month now since the incident, and this manager is still advocating the fraud department to seek additional information. I tried calling the manager’s boss, who won’t return my calls either.
I am disabled person, still recovering from a brain injury, in which I ambulate with an walking assistance device. I take a lot of medication for the brain injury, and I have issues with depression as of a result of my injuries. I brought this car as a present to myself, more so to cheer me up for all I’ve been through. My car still sit unfix thanks to Geico. They do not stand behind their customer’s, and I tell all anyone considering them to go elsewhere.