Humana Comp Benefits Complaint - Don't enroll In Humana Comp. Benefits
I work for a company who offers Humana Comp. Benefits as dental insurance. With my policy, I needed to select a provider. I called Humana in April 2010 to select a location near to my home. At that time, Humana did not have the correct address for me, so choosing a location was difficult. They had me living in a town that I have never lived in. Once I selected a provider, I began getting my dental care there and consequently receiving bills stating that Humana was covering nothing. I then made many phone calls to Humana speaking with many different "customoer service specialists" who told me that they could not help me because selecting a provider now would not take effect for a month and a half and they would not make that provider coverage retroactive. I asked to speak to supervisors, was hung up on, or was left on hold for long periods of time (i was on hold once for 16 minutes). I finally got the opportunity to leave a message for a supervisor and requested a call back. No supervisor has yet returned my call. It is now September and I finally reached a decent customer service agent who checked with her supervisor and made my dental provider active since May 1st, thus covering my services there.
I feel that I was misled by Humana. I would not recommend this insurance provider. They don't cover much anyway, but being lied to, hung up on, and left on hold is not acceptable.