Ashley Furniture Complaint - Poor Customer Service
BRENTWOOD, TENNESSEE -- I brought a bedroom set on Labor Day. The delivery date they gave me was a month and half away. I asked if it was possible get an early date. I went to the store that Thursday to follow up and see. The manager on the store was so rude that I decided to cancel my order all together. I read my receipt to make sure that I would not charge the 30% and it stated that if the items have not made it to the warehouse then I would not be charged. After reading this I asked the manager if it has left and if I would be charged he advised no. I proceed to cancel my order. The manager advised that since I paid half with check and half w/ Visa. The Visa would be refunded w/in 5 days and the check 2 weeks after the accounting dept clears that I should receive it in the mail. I asked for documentation of the refund just to be on the safe side. He advised that they don't have anything to give me up he will write up something but it would take a while. I advised I would wait.
After waiting over 30 minutes he gave me a piece of paper that look like it took him 3 minutes to fill out. I returned a week later to the follow up with the refund since the money has not been returned to my debit card. To my surprise the refund had not been proceed and the manager had the nerve to ask who should have proceed it. He tried to place the blame on someone else. I have never in my life been treated so disrespectful specially when I'm spending over $3000. Now I have to wait anyother week or more for my refund to be processed.