Expedia.com Complaint - Expedia Can't be Trusted When Booking a Flight
I booked two airline tickets from Expedia and received a "Travel Confirmation" that confirmed my booking. The next day I was called up by a service representative who told me that they wouldn't honor the booking at the price quoted, because they had made a mistake and the airline would not accept the price. I ended up having to be re-routed and pay 10% more for the trip.
Here's the problem; At no point in the process did Expedia explain that the booking was not a booking, and there was absolutely no mention of that in the travel confirmation email either. I believe I should be entitled to relay on the written communication from Expedia.
A rude service representative was arguing and bantering, and I finally got hold of his supervisor, who admitted that Expedia had not informed me of this, but they would not pay the difference.
I believe Expedia clearly overstepped any normal business practice boundary and will not be using that company in the future.
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