Universal Nissan, Orlando, FL 32837 Complaint - Disreputable dealership
I am speechless at what my experience has been at this dealership so I will let you decide for yourself. I also ask that you remove all emotion from this as well and look at just the day to day facts.
I had been looking for a Armada for a few months and looking for deals and found this dealership had the best price compared to a lot of other dealers, which is normal because it is a larger market then here in Daytona Beach. I filled out the financial info on line Sunday Sept 5th late in the evening. I then called the dealership the next day to see if they had received my info. I spoke to internet sales manager which confirmed that they had received it but do to the banks being closed for the holiday they would forward it Tuesday, September 7th to qualify with a financial institution. Over the next few days I received calls from the internet sales manager needing more documentation which is no problem and I faxed hard copy information immediately.
Now mind you, this dealership is 84 miles away (one way) and about $9.25 in tolls (one way).
I received a call Thursday, September 9th from the internet sales manager that we had an approval from AmeriCredit financial services and that we could pick up the vehicle as soon as the paperwork was signed. I let her know that I would call her back as we had to make arrangements to due so. Once again during our conversation I ask, is this a for sure deal as we are driving a long way. The internet sales manager replies "yes" and that it would take only about an hour and a half. We got to the dealership at 6:30pm and did not get out of there until 10:15pm. By that time my two young children, under ten years of age, were over tired and ready to go. They did not have a salesman lined up and or financial manager available to get through the contract.
The next day upon start up the vehicle it began to smoke. Not sure of what the problem was I let it go. The following day, Saturday Sept. 11th I started the armada and it was a fog machine. I checked the fluids, the radiator all was as should be. I called the dealership and spoke with the salesman (which I might add was the only good thing about this whole experience. He was a very decent young man and we appreciated his help.) he said bring it back in as it is still under warranty, again having to driving 84 miles and through the tolls to get there. Universal Nissan ran a diagnostic on it and said nothing to us but that they needed to set us up in a rental, and that the Armada should be done by Tuesday the 14th.
On the morning of the 14th, my wife receives a phone call from the service department that our vehicle is ready. So we make arrangements to head all the way back to pick it up that afternoon after work. As we leaving for Universal Nissan we get a call from the internet sales manager that our loan has been denied with AmeriCredit Financial 5 days after this whole deal has been signed off on and done, due to my wife's pay being a 1099. My wife ask point blank, what are you talking about? They paperwork has been finalized and you gave us the keys to this vehicle that we have been in possession of for 5 days. And since when does a financial institute not except a 1099 as a form of income?
Upon hanging up with Universal Nissan my wife calls me. I was seriously confused as I have worked part time for this company, that she is now employed with for over 8 years and have never had this problem with other financial Institutions. As a matter of fact a year ago we bought a home under the very same situation. Universal Nissan was also unsure if the car that we brought in on trade was still available as it may have gone to auction already. We insisted that we get our car back as it was paid in full and have title to it. I received a call back about an hour later stating that they have found our car and will have it ready when I arrive along with all documentation that states the contract is voided and would get all my other hard copy documentation that was given them. I arrive at to get vehicle and drop off their rental, which I made the salesman check, that all is good with the rental and sign off on it so as not incur other charges. I got my vehicle back and headed home. I wasn't given any of my documents that I requested as all the people that could help have left for the day.
Since I still had the loan contract in my hand, I decided to call AmeriCredit Financial Services to find out what happened to our loan and why it was denied. I spoke with new car loans department and they stated that on the 14th of Sept., the day I receive a call back from Universal Nissan. They, Americredit had received a fax stating Universal Nissan sent them the documentation by mistake and to return all financials back to Universal Nissan. So as to date AmeriCredit states that we were approved for a loan, not denied but never completed it with us or dealership (which I have a legal contract in my hand as we speak saying we do). However they did give me a reference number which documents all the above information.
As of today September 16, 2010 I still have not receiving any documentation or the title for my car. I called and spoke with internet sales manager stating that I wanted this back ASAP, she said I could come by and get the title or that she could put in the mail. I replied please FedEx it back!
My wife and I have been very loyal to Nissan and their products. We have owned a few of their cars and really enjoyed their vehicles. However if this is the way they represent their company and treat their customers ..... I may be rethinking this whole thing. Through all of this, and the economy that we are in today, how we were treated in this manner is beyond what any business would do to survive. As far as I am concerned, Universal Nissan is a disreputable dealership and one that lacks all integrity!