Craftsman Complaint - Why Craftsman Has gone To The bottom
I have a Craftsman 16.8 volt craftsman drill that is about two years old, and the charger simply stopped working. Sears which is now K-Mart told me that they did not repair chargers. They would sell me another for $60 plus shipping.
I paid $99 for the drill, including two batteries and the charger, brand new yet they refused to repair the charger. Without the charger the drill won't work.
Upon opening the charger case I discovered that there is a 4A fuse that was
open (no continuity). That means there is no power to the charger.
It took me about 10 minutes and a $2.00 fuse to fix the item that Sears/K-Mart refuse to consider repairing and only wanted to sell me a replacement after two years of use.
Sears at one time had a good reputation but now that K-Mart is in charge they have the same reputation as K-Mart, which is at about the bottom of the scale of reputable companies.
In my opinion as a person who knows about electronics and hand tools I would never ever buy a product with Craftsman or any other Sears related
name. The quality of their products have deteriorated to a point of being
marginal and the service from the people at Sears has sunk even further.
Buy a better product and stay away from Sears/K-Mart products or services.