Marriott International Complaint - Residents Inn Marriott at Glenwood Springs, CO - Long term stay hotel

Posted by jktshff1 on 2010-09-17:

A barking dog will get you booted or secluded in most places.

Posted by Alain on 2010-09-17:

I'm surprised about this. Glenwood Springs and the surrounding area is extremely pet friendly. Our friends and family that live in the Glenwood Springs/Carbondale/Aspen area have never had a problem with their pets as long as they keep them adequately controlled.

Posted by jktshff1 on 2010-09-17:

Yea Alain, but you are not in a hotel with other guests and a barking dog.

Posted by Alain on 2010-09-17:

Good point, Jktshff. It probably would have been a better idea for the OP to rent a small house in the area. A bit more expensive, but there are some rentals around there that aren't too costly.

Posted by Ben There on 2010-09-17:

How did they misrepresent info about the rate? Was this over a pet fee or something else?

Posted by momsey on 2010-09-17:

I'm not sure exactly what happened, because you didn't make everything clear. Of course a barking dog will possibly get you kicked out of even the pet friendliest hotel. What happened that caused you to be holed up in your room the whole vacation?

There is absolutely nothing wrong with people who graduated high school and worked their way up in their career. And what do you mean by "ethnic?" Things like that take away from any review.

Posted by jktshff1 on 2010-09-17:

momsey, it seems as if someone had to stay in the room with the dog. From the post, I gather that the dog barked at someone/something in a public area of the hotel. That will even get an assist dog booted and is legal. I'm actually surprised they let them stay.
Here is more information:

http://www.ada.gov/qasrvc.htm

10. Q: What if a service animal barks or growls at other people, or otherwise acts out of control?

A: You may exclude any animal, including a service animal, from your facility when that animal's behavior poses a direct threat to the health or safety of others. For example, any service animal that displays vicious behavior towards other guests or customers may be excluded. You may not make assumptions, however, about how a particular animal is likely to behave based on your past experience with other animals. Each situation must be considered individually.

Although a public accommodation may exclude any service animal that is out of control, it should give the individual with a disability who uses the service animal the option of continuing to enjoy its goods and services without having the service animal on the premises.

Posted by momsey on 2010-09-17:

jkt...that is the rule of every pet friendly hotel I've ever stayed in - dogs aren't allowed to be unattended in the room. Of course a lot of people probably leave their dog(s) behind because of course there are places you can't go with a dog. We are included in that. But of course if you get caught, you'll get kicked out! Luckily for us, we've never run into a problem.

Posted by angelout on 2010-09-18:

I must stand by my remarks. The manager was not pet friendly, she was pet tolerant. We had 2 rooms , and the place is very sound proof. The only way you could hear them was in the hall. A dog in a hotel will bark the first day when he/she hears sounds in the hall, that is not "out of control" behavior it is normal and a pet friendly place would get that. The GM left a rude message saying the maid heard the dog. Well, I am sorry we inconvienenced her from the hall. We even had the dogs sedated so I know they were not that loud. It was also between check out and check in time. So we basically had the maids concerns put before ours. She failed to fix a broken light, was very rude and frankly I think she wanted to show her authority. She was not hospitable and also the staff gave us inaccurate info and nobody would own up to it. We were told we wpould get the AAA discount at check in by showing our card. Based on that information which I was definitely given I did not cancel a standing reservation at a higher rate and rebook as i could have. I confirmed the rate issue and also the degree of barking allowed prior to my stay. My dogs were quiet the entire time, except for a sporadic bark from noises, totally normal. We spent quite a bit on these two rooms but we couldnt do anything as a family because I was afraid to leave the dogs alone. She gave me the impression she would remove them AND OFFERED TO SEND US ELSEWHERE. Thats how she came across. I would not bad mouth this place without reason. I am warning pet owners that your dog better not bark AT ANYTHING! If your dog is like that then you wont have an issue, but mine have a personality.

Posted by Alain on 2010-09-18:

I'll toss this out for consideration. There are some houses for vacation rental in the Carbondale area availible that are pet friendly. They run from $975/week up and you'd have to reserve in advance with one of the local realtors. They'd be about 20 minutes drive time outside of town, but it would avoid the problem you just had.

Posted by Anonymous on 2010-09-18:

Your review mentions 1 dog, 1 bark.
Your comment mentions dog(s), sporadic bark(more than 1).
"We even had the dogs sedated"

Just how much did your dogs enjoy this vacation?

Posted by jktshff1 on 2010-09-18:

My dog does what I tell him to. Acts better than most kids I know. It's called training.

Posted by angelout on 2010-09-21:

Look, if you are a person that books at hotel that advertises as dog friendly and they charge you considerably, it is very out of order to not be dog friendly. My questions about their pet policy were all asked in many conversations prior to this stay. And trust me, since I am being forced to go into detail I was told just about everything to get my business. Asked if they could bark in response to hall noise, asked if they could be left alone, even said family had a bad year and we needed to get out,all this was covered. I was told oh yes, yes of course you can leave your dog, gees its a resort town people, oh yes we know dogs bark thats why we put them all in one area. You know why I asked, because if she had told me what jerks they were going to be I would have gone to a house or lined up a sitter. I am glad my babies went, they had a great time. I am glad they bark when they hear people at the door.
We had 2 suites wall to wall. I could go into the next one and not hear anything, the place is solid. THe only way they could bother a person is if they were standing in front of the door.
I confronted them about an out and out misrep they made on the rate. The asst mgr suffering from a quasi Jet- Blue attitude snitched to his GM who then acted like a first class misfit in terms of being a cordial friendly person. Telling me how the maid heard my dog bark in the hall and basically threatening to throw us out. Thats out and out BS, horrible and I would have to say the behavior again is very pet unfriendly and unfriendly about other things as well if you have an opinion or disagreement. A true pet lover would say...."your pets must not be used to this new place, could you make sure they keep it down later when people are checked in? Sorry about the rate misrepresentaion, maybe we could make a compromise."
No, they were hostile and on a power trip and I have stayed at many places and NEVER had such horrid attitude about my dogs. I am the last person in the world to tolerate a constantly barking dog, but if you can not handle some barking you cant handle pets, period. We found a schnauzer running around the hall, kids yelling and running, other dogs barking, we dealt with it.
There are many animals on the earth that need homes. We make huge sacrifices in our time, money, and life to do our part to take care of three dogs and a cat. Its usually the people that arent doing anything that complain, like thinking they are the only ones that have the right to breath the air. Well, news flash, GOD made the animals and we are the caretakers, what are you doing to help???? Are you taking a pet in from your shelter or just thinking about how other animals inconvienece you, just a thought folks. final post on matter