Entergy Mississippi 601 969 4810 Complaint - Entergy Customer Service Is Very Hateful And Threatening
MISSISSIPPI -- I called to Entrgy to discuss my bill. I have two sons in college and needed to make a payment next Tuesday. I have had service with entergy for 5 years. Each time I
call to ask a question, For example; why is there a Fuel adjustment charge, you get jumped verbally. The Representative are always rude. Yesterday, Sept 15 was the worst person.
This person was abusing his power. The first response out of his mouth I don't know why a truck is not already at your home disconnecting your service. I asked him was he threatening me." I don't understand why you still have service,"he said.
Immediately he attacked me verbally. I was so upset. He kept threatening to have my service cut off, I got his number from the Public Service Commission website in
Mississippi. The person the web page didn't call me but apparently Mr Lee has taken his place, He was extremely angry. I called the PSC to file a complaint. I told the manager
at PSC would assist me on Sept 20th, this company are letting employees, really excuse the term (dog us out. ) He said "he would make sure I would never call his office
again". That was a threat. Thank your for time and input in this matter.