National Floors Direct Complaint - National Floors Direct - Be careful - Do Not Use Them!
AVON, CONNECTICUT -- I recently set up an appointment with National Floors Direct as well as Empire. I was in immediate need of carpeting as a result of a flood. National came 1st, told me Empire was going out of business, had awful installers, and would charge an extra $1000 for immediate installation. National also said Empire did not carry Mohawk carpet. The truth of the matter is that National Floors Direct DOES NOT carry Mohawk, or Shaw and only carries ONE brand. So that was another lie. Empire does carry Mohawk, and Shaw, and Beaulieu for carpeting.
So, since I was in a hurry, I signed up and gave the requested deposit, and cancelled my appointment with Empire.
What a mistake !!!!!!!!!!!!!!
My experience has left me knocking on the door of the Attorney General's office trying to get my deposit back since they did not have the carpet that I was promised was "in-stock" and available for immediate installation. They never bothered to call and let me know, so I waited all day for my installation.......no return call till 3 days later. It was then I was informed they were out of stock. I asked for my money back---the $200 hefty sum since they couldn't deliver and was told NO. Turns out theres a lot of people complaining about this very same thing at the Attorney General's office and the BBB. The BBB said National Floors Direct has NO ACCREDITATION with them. Furthermore they are not a NATIONAL company. They only have one location in Massachusetts.
Also, come to find out; the owner of National Floors Direct (Sam Rosenberg) had a company called Floor Superstore in New Jersey, and was shut down by the NJ Attorney General for numerous legal violations and was actually sued by the State of New Jersey for millions of dollars!
I called EMPIRE TODAY immediately. Empire was at my house the same day. My Mohawk carpet was installed perfectly the next day by Empire. Best of all, Empire only asked for a $25 deposit, AND knocked $200 off the price to make up for the money I lost with National Floors Direct.
The representative who came out was terrific! His name is Dana. He was very knowledgeable, and actually looked for ways to save me money while still giving me the highest quality; which is what I was looking for.
NOW---- THATS THE WAY TO DO BUSINESS!!!!!!