Lumber Liquidators Complaint - Do Not Buy Anything From Lumber Liquidators!! They Are Dishonest, And Have Rude Customer Service.
Lumber liquidators has shady business practices, they never delivered my product, lied to me, broke promises to me, their customer service is horrendous, and I still haven’t gotten any of my money back. To say that I am disgusted with their company and the treatment that I have received from lumber liquidators would be putting it lightly.
I purchased 761.92 sq. Ft. Of hardwood flooring from lumber liquidators on july 12, 2010. It is now 9/17/10 and I still do not have my floors, nor do I have my full refund that I was promised. They charged my credit card $2557.59 (which I paid), and haven't given me anything. I have contacted customer care more than ten times, and I was told "your floor will be in in 1-3 weeks" over and over again. I have numerous emails from the customer care team also stating over and over that my floor would be in. When I called and asked to speak to a supervisor I was told "no, you can't you have to talk to your service representative l***". I asked to speak to his supervisor and I was told "no, you can't speak to her either. She said that you need to resolve your issues with l***". I asked if there was anyone that I could speak to that had authority in the company and was told "no". When I said that I was going to contact my credit card company, bbb, the department of consumer protection, and the attorney general for my state and the state of va they hung up on me!! I called back and still was not able to talk to a supervisor! Instead I was sent to a voice mail, and that person never called me back. I wrote to [snip] the chairman for lumber liquidators and still nothing was done.
I have written them letters, emails, and even have one of their employees recorded on my voice mail and still do not have a refund! I am now contacting bbb, the department of consumer protection, and the attorney generals hopefully I will have my money back soon.
Take my advice and do not purchase anything from this company!! They are absolutely horrible, and dishonest!!!
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