Citibank N A Complaint - Lying and Stealing - Credit Card Settlement Agreement
DES MOINES, IOWA -- Citi Bank made me an offer to settle my account balance of $7131.35 for approx. $2100. Citi Bank sent me the agreement for 3 separate payments. Citi Bank proceeded to charge my account 3 weeks prior to my agreed payment date. I then demanded my money be refunded as it caused me overdraft fees as I was not ready to make their payment yet. Once they refunded the money due to their mistake, they terminated our agreement stating I broke the agreement by having my money refunded, which I was not told when my money was being returned. On top of that, they added the refunded money of $1000 to my credit card balance, making my balance approx. $8100. This company has been not pleasant, leave you on hold for 10-20 minutes while they check with "management". Then they tell you that they have done nothing wrong and it is all your fault. They lied about our agreements, essentially stole my money by taking it out of my account without authorization and are very defensive when I call.
Citi Bank acutally breached our verbal contract, which they also put in writing and mailed to me. Citi Bank uses dirty and unethical tactics to hurt people already in a difficult economic time.