RCA Complaint - Do Not Buy RCA Tv's - RCA TV - Model L32HD350
Purchased two (2) RCA 32 Inch - Model L32HD230 color Tv's with built in DVD players a little more than a year ago - got the extended warranty on both. Less than six months after the purchase the screen on one of the TV's went totally blank (sound-no picture). After many hours of on-line research I was able to located a local "authorized" service center. Upon taking my TV in for warranty repair I was advised that only parts were covered even though I had my contract and it clearly stated "Parts and Labor" - Left the repair center quite angry and took another three days trying to located the proper place to contact RCA to clear up the confusion. RCA representative finally acknowledged my warranty with parts and labor and said they would contact the service center. Got a call two days later from the service center telling me they had gotten a call from RCA and Labor was not included. BUT MY WARRANTY CLEARLY STATED IN LARGE LETTERS - PARTS AND LABOR".. Took more than a week to contact RCA again. They acknowledged Labor was included. I demanded a new TV - after several calls, RCA agreed to sent me a refubrished TV - lesser quality - less cost than what I paid for. Got that TV and it went out 3 months later. I threw it in the trash.
This past week the second TV I purchased with PARTS AND LABOR warranty had the screen go blank. Total usage time: 1st TV = 6 months/plus 3 months for rebuilt replacement / 2nd TV - 13 months. One month after warranty expired.
RCA SUCKS BIG TIME - DO NOT BUY RCA