Walgreens Complaint - Customers Deserve Some Customer Service
I have used Walgreens pharmacy for many years simply because it is on my way home, and as many other people now, my time is precious.....So, I call in my prescriptions, my husbands, and yes, my dog's. We spend (with insurance) about a month at Walgreens pharmacy and store.
I don't believe it is the fault of the employees, but Walgreens corp. Because there is, at the most, two employees in the pharmacy, which is my final destination.
When I finally get to the counter, if the person who appears to be a pharmacist, waits on me, it is as if I am an irritant. They look for my prescriptions and ring them up, I pay, get home and find something wrong....They have given me generic when my doctor specifically wrote on the prescription not to give me a generic. Oh, let me mention that before I began checking, I took the generic for many months and when I went for my bloodwork, there was a problem. The doctor asked me to bring in my prescription bottles, and when I did, the doctor found that I was taking a generic for synthroid.
My bloodwork was not good and the doctor explained how important it is for me to take the synthroid. When I had my thyroid removed, they first put me on generic medication and I was alergic to pork, so they changed me to synthroid which I had been on for over 40 years (i am 59). The doctor said it is a fact that individuals who have had their thyroid removed and were placed initially on synthroid, do not do well on the generic. The doctor told me it was very important to always make sure I get synthroid.
The same type of thing happened to my husband. He took the generic, not knowing that it was not okay and the medication did not work properly.
For the convenience of location, I continue to go to this awful Walgreens where the pharmacist always give me the feeling that I am a nuisance by being there.
I quit going inside of Walgreens to get my prescriptions because I had to wait so long. I thought the drive-in would be faster. After many long waits in the drive through, the final drive through trip happened this week.
After waiting in line, I finally got to the window, where no one was in sight and was told by a voice on the speaker to "I'll be there in a minute." It was actually five minutes, and a nice young girl appeared. I paid for my package, and told her this had no reflection on her, but they needd more help and who could I contact to voice a complaint. I was told 1-800 Walgreens. She actually said, "go girl."
I know you have an idea what is coming.....I called the number on my cell phone on the way home I was so fed up......After hearing a recording and waiting for a lengthy period, a person came on the line and asked my name. I told te person I would like to speak to the ceo, the person said she has never talked to the ceo, she could not connect me and she could not give me a phone number or an e-mail. She said she could take my compalint. I asked her where my complaint would go and she said to upper management. I said, "can I speak to upper management, please." She said no, she could only take my complaint and send it herself. She said she could give me a mailing address for Walgreens corp.
I came home so frustrated....I promised myself I would change drug stores and I will, but isn't it sad that the ceo of Walgreens could care less about what is 'going on."
The American people need to take a stand. According to the news, "1 out of every 7 Americans is living at poverty level." We are doing more for less.
It is time we made a statment to corporations that are making the "big bucks," and make a public statment that they don't appreciate our business and do not want to hear what we have to say. If you are experiencing this type of service, make a statement, take your business where you will be treated as you should be treated as a vert special person. We all are!
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