General Electric Company Complaint - GE Hydrowave Washer is JUNK
I wish I would have read the reviews from this website before purchasing my GE washer. We had purchased a new GE Hydrowave Washer and Dryer in June 2008. Being a family of two, the appliance didn't get used hard. Much to my dismay, the washer started making very loud screeching noises and would not wash properly. We had a local serviceman check out the machine and was told that the main assembly needed to be replaced. Seems the machine didn't know whether to agitate or spin. The service call was $60, labor to replace the part would be $125, and the part was $160. I paid the $60 service call but refused the repair and contacted GE customer service via email. After several aggressive emails later, they did agree to pay for the part if I would pay for the labor. They sent a GE service technician out and discovered that the main assembly needed to be replaced in addition to the motor. We're not talking about a belt or something minor...these were the main components of the washer. Parts were now going to cost a total of $400. Labor was $190, in addition to the $60 already paid to our local serviceman. $400 for parts, $190 for labor, and $60 service call previously paid totaled $650 (almost the cost of a new machine). I will not put one more dime into this washer...next time it will be setting along my curb waiting for the trash pickup. I'm crossing my fingers that these new parts will outlast the one-year warranty that comes with them. The GE Hydrowave Washer is JUNK. I will never buy another GE appliance.