Southern Explorations Complaint - Cancellation Policy - Cruise

Review by dlstrip on 2010-09-17
SEATTLE, WASHINGTON -- After booking a trip with Southern Explorations and giving them a $1,000.00 deposit, I was unexpectedly forced to cancel my vacation. Although I cancelled more than three months out I was informed that I was responsible for giving them an additional $816.00. Not only did I have to pay cancellation fees to them but to the cruise line they represent. They were not willing to negotiate on their cancellation fees at all. They left me with a horrible experience and a loss of over $1,800 on a trip that will never be taken. I recommend that anyone planning on doing business with this company, think twice. Also, if you choose to enter into an agreement with this company do not allow them to handle your trip insurance for you. Take full responsibility of this!

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