Bell Road Toyota Complaint - Rude behavior and poor repair service
PHOENIX, ARIZONA -- When a friend of mine had her 2000 Corolla damaged in an accident, I advised her to have her car repaired at the Toyota dealership because I thought they would do a good job. She took very good care of the car and it ran like a "top" and it only had around 45K miles prior to the accident. I was very much mistaken to recommend this dealership. The dealer fixed the body of the car, but the accident caused motor mount problems which caused the engine to vibrate seriously when engaged. I mean big time vibrations! The dealer rep stated that this was normal for a Toyota corolla that had almost 50K miles and told her to take her car home. He was very rude. We took the car to her home and I examined it and noticed that the front motor mount was bent. We told them to please look at the problem. They did and they fixed the mount that was bent but the engine still vibrated (but not as bad) when in gear. We asked them to please look again to find the vibration problem. They did and they tightened another motor mount but the engine still vibrated when in gear.
We then talked with the "senior" mechanic at the dealership who told us that Toyota Corolla's with around 50K miles always vibrate because the motor mounts go bad from normal use. When I told him that not all toyota corolla vibrate like this after about 45K miles, he told us they would not listen to us any more and to leave their lot. Again, they were very rude.
I do not believe them for one minute. All Toyota Corolla's do not have motor mount issues after 50K miles - that is silly and not based upon facts from Toyota. Their attitude from the beginning of discussions was "there is no problem" and they were rude to us.
I believe Toyota Corollas are good cars and that this dealership, for whatever reasons, would not acknowledge the motor mount problem and fix my friends car. This is a classic case of poor service.