Economy Car Rental Complaint - Economy Rental Car San Jose Airport - You will be sorry

Review by LeslieMac on 2010-09-18
COSTA RICA -- I wish I had read the reviews before I booked with Economy Rental Car at San Jose Costa Rica Airport. Not only did the car cost me fully 3 times (after they added in all the insurance) the quoted price, they took a $998 deposit from my bank account and told me that it may take them up to 30 days to refund it after I returned the car! It would seem that, having immediately taken the money (not just a pending transaction) they could refund it, but, no- they said they have to send a release to the main office and then the main office has to process it! Then, even more scary, and truly affecting my whole trip - they told me I had to sign a BLANK, UNDATED accident report. I didn't want to get stuck in San Jose by myself without transportation, so I signed it - when I asked for a copy, I was told I couldn't have one! That would seem to indicate that they know what they are doing is inappropriate, if not illegal!

I have yet to receive a refund of my $1000. My trip has been affected by this blank form floating out there, for them to use at whim. You do not want to rent from this company, EVER.
Comments:1 Replies - Latest reply on 2010-09-19
Posted by Alain on 2010-09-19:
Since Costa Rico makes a good deal of money from United States tourists, drop a note describing your dissatisfaction to The Embassy of Costa Rico, 2114 S Street, NW, Washington, DC 20008 or give them a call at (202-)234-2945, 234-2946, or 234-8653. They might be interested in knowing that Economy is discouraging tourism.

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