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Epson Complaint - No help resolving my scanner issues with an EPSON 610 - Epson 610 Workforce
Epson 610 Workforce - Complaint
LONG BEACH, CALIFORNIA -- I purchased from Office Max store in Medina< MN on the evening of September 17-just last evening. The printing portion of the bworkforce works fine. However, for some reason the scanner portion of the unit (keep in mind this is an all-in-one unit).
I vpurchased a warranty that would include free service and tech assistance but guess what the tech crew goes home at 6 pm pacific time and is off for the entire weekend.
This is my first non HP printer fax purchase and what a mistake-HP has Epson beat hands down!
It gets worse-so I find an "Epson online support" group on Saturday morning-and they want $38 to help me with the problem of their product of which I purchased a warranty and tech support package.
I vpurchased a warranty that would include free service and tech assistance but guess what the tech crew goes home at 6 pm pacific time and is off for the entire weekend.
This is my first non HP printer fax purchase and what a mistake-HP has Epson beat hands down!
It gets worse-so I find an "Epson online support" group on Saturday morning-and they want $38 to help me with the problem of their product of which I purchased a warranty and tech support package.
Comments:
Posted by jabooty on 2010-09-18:
If you purchased a MaxAssurance plan through OfficeMax, it includes 24/7 technical support. But keep in mind, this is through OfficeMax. Yes, Epson may want you to pay $38 for them to help you. You didn't pay for an Epson warranty.
I'm not sure why you're getting a message that the "tech crew" goes home at 6pm EST because it is right on the MaxAssurance brochure that they offer 24/7 technical support.
I'm not sure why you're getting a message that the "tech crew" goes home at 6pm EST because it is right on the MaxAssurance brochure that they offer 24/7 technical support.
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