Goodyear Informative - Unexpected repair, again - Oil change, tire rotation

Oil change, tire rotation

Review by Maifriend on 2010-09-18

SANTA CLARA -- I receive a $25 coupon from Goodyear for any service $50 or more. So I took my car to Goodyear at the Valley Fair shopping mall in Santa Clara, CA. Full synthetic oil change is $54.95 minus $25 coupon. $30 is a good deal for a full synthetic oil change (Valvoline brand). Two hours later they called me and said you have a nail in your front right tire. Guess what the cost to repair is??? Yes $25. I could have said "no do not repair" but it's Saturday and I have no time. Plus I have to go to Fresno on Sunday and don't want to drive with a nail in the tire. I'm not saying that Goodyear did it. It's just a strange coincidence that I have a $25 coupon and unfortunately I also have a nail that will cost me $25 to repair. Same thing happened to me when I took my car to Big O Tires on El Camino Real in Santa Clara, CA. They said it's not repairable. Cost? Nearly $150 for a VR rated tire. I told them to not repair. I took it to another shop. They removed the nail and it was free. The nail didn't pucture the tire but went sideway. Good job Big O tires.

This will be the first and last oil change at the Goodyear store.

So here are my advices:

1 - take a napkin, pull the oil stick and clean it with the napkin. Save the napkin and do the same after the oil change then compare the color of the oil. Before it should be dark near black, after the oil change it should be brown.

2 - check your tires for any damages

3 - check the oil pan to make sure that no oil is leaking