Empire Today, LLC Informative - Empire Today complaint
NORTHLAKE, ILLINOIS -- Gentlemen,
We contracted for Pergo Floors from Empire that are pealing, buckling, discoloring all of which happened within the 1st year.
Not knowing anything about floors we had 2 floor people look at it who both recited poor material, and poor workmanship. Neither wanted to work on it because of poor material. (I can get the contact info if you need it)
Empire hired in a specialist who led us to believe he routinely, un-biased, cites the homeowner at fault and not Empire Floors. The “un-biased” results are “we wash the floors too often” ?!?!?!
Complicating factor, we opened a dispute with GEMoney/Empire who in violation of the Truth and Lending Act GEMoney/Empire hit us with a $3,500 finance charge compounded daily at 33% trying to get us to pay off the $10,000 one year promotional waiving our rights to any claims because the dispute was opened and lasted beyond the one year promotion.
Please guide us how to get then floors repaired by Empire …
Manuel N. Pack, Donna M. Rubin
203-775-7901 or firstname.lastname@example.org