VRBO Complaint - Vacation Rentals By Owner (VRBO) Listing #195133
Posting to this website only because the owner has opted out of the review process after the posting of our complaint(s). Allowing the owners to "opt out" compromises the integrity of the review process.
Our complaint - we rented this property March 19th thru March 29th, 2010 and during our entire stay the pool and hot tub had been shut down by the Broward County Health Department. The listing clearly states 3-Bedrooms but the property has only two, the owner provides an air mattress that you could setup in the living room ( if you don't need privacy ). Other minor issues; no pool/beach towels, dishes left in dishwasher, no wine glasses despite a wine cooler ( we purchased a set of 8 ), smoke alarms kept going off, bbq did not initially work, sleeps 4-6 but the owner provided exactly 5 bath towels, 3 wash clothes, 4 coffee cups and no bath mats.
The is a newer property ( less than 4-years old ), great location and the pictures provided accurately depict the better features of the property. But the management company did absolutely NOTHING to resolve the issues and the owner's response through VRBO was that we were complaining to receive compensation. We went to Florida in March to get out of the cold weather of Michigan and to enjoy a pool and a hot tub ( in addition to other things ) so not having the pool/hot tub and the 3rd bedroom deserved compensation -- we were charged for these amenities.
Do yourself a favor and keep looking for other properties -- rent at your own risk.