LAKE IN THE HILLS, ILLINOIS -- Last fall, I bought new tires for my car at Costco. Of course, I had to pay an additional $60 for the installation package which included free tire rotation for the life of the tires. After 5000 miles elapsed, I went in and tried to have them rotate my tires. They quoted me a two hour wait. Since I wasn't able to wait that long, I declined and left. By the time I went back, another 5000 miles had elapsed. This time, they told me they couldn't do it because they were an hour away from closing. I asked to see the manager and I threw a small fit (not that I'm proud of it) and they had my tires rotated in less than 30 minutes.
Which brings me to this weekend. It was time for yet another rotation so I headed for Costco on Saturday only to be told that there were already nine cars in line and they couldn't even give me a time estimate. I said I would come back in the morning. Since the store opened at 10, Baby Clutzy and I were at the store 20 minutes early, at the door 10 minutes early, only to be practically mowed down by 4 other shoppers heading for the tire center when the doors opened ( I was carrying Baby C and wearing high heels so I couldn't run terribly fast). By the time I got to the front of the counter (20 minutes later), they told me that because 4 other people were in line first, it would be a 2 hour wait! The combination of my aching feet, the overly long wait, and the fussy and wiggly toddler I held forced me to the brink. I asked why they couldn't get 4 cars serviced in less time than that and their response was that it was the first day of their sale and they only had two people working. I know it wasn't the person at the register's fault, but why didn't they think to have an extra person or two on hand to handle the obvious influx of customers a tire sale is going to bring in and they had no one who could do a simple tire rotation. The guy just said "sorry." I stormed out and left. I called the store manager and read him the riot act and told him that I have gotten faster service at Walmart and they're slow enough as it is. The manager just kept saying "sorry I can't help you." Finally I just hung up because driving angry is never a good thing. I went home and wrote a complaint on their website. I'm sure I'll never hear a thing from them, but it felt good to vent. After I did that I called up the local CarX and they were able to get me in right away. Ten minutes and $10 later, my tires were rotated and I was on my way home again. I still have to go to Costco and get them inflated with nitrogen, but hopefully they have someone who can do that relatively quick.
Bottom line is that from here on out, I would rather pay to have my tires rotated by friendly staff than get the blank stares and insincere apologies that I have constantly gotten from Costco tire center.