Spa Cover Direct Compliment - So Pleasantly Surprised!
A heavy snow storm this past winter broke our hot tub cover and we needed a replacement. After first checking My3Cents for any negative reports (there were none), we ordered a replacement cover from www.spacoverdirect.com on 9/13. As of today we hadn't received an email confirmation so I emailed the company asking for confirmation. I received a personal response from "Bob" (on a Sunday!!!) that told us our cover was currently in production, forwarded a copy of their original email confirmation, and told us he would follow our order.
How's that for customer service? By the way, we thought the cost plus shipping was reasonable and it should be a much better cover than our original one.