Charter Communications Complaint - Billing for "adult" movies
FORT WORTH, TEXAS -- I just noticed that I had received a bill from Charter communications which inlcuded 153.84 for pay per view adult movies. Since there are only my wife, my 12 year old daughter and myslef at home this should be easy to correct. After considerable time on the phone with their "customer service" department, I was told that they could credit me for three of the movies, but not all of them. I explained that many of these date and times that no one was at my home. The supervisor who was very impolite and difficult to understand told me that they had been ordered with my remote control and that there was nothing that she would or could do. I explained again that if there was no one in my home, how did they get ordered? She was not interested in finding out what the problem was, just in getting me to pay the illegal charges. I am going to the local Charter Communications office tomorrow to see if I can find someone who actually knows something about business.
I know that there is a problem, my interest is finding out how these charges are being billed to my account. Unfortunately, the customer service representative and the supervisor on duty were not interested in finding out what the problem was, jut it gettig me to pay the illegal charges. I asked if I should report this to the local police but was told that would make no difference, that I was responsible for paying for anyting charged from my remote, even if there was no one home to use it.