Ashley Furniture Complaint - DO NOT BUY Intermission Sofa or anything else
ATHENS, GEORGIA -- We bought the Intermission Sofa bed Model #:7260336. The bed was never comfortable and we even complained on the first day it was delivered that it sat oddly, almost felt like you would slide out when sitting in it. The showroom set up an appointment for someone to come out and when the guy came and checked it out it was reported back to us that it was fine. So we went back to the showroom (Athens, Ga) to check out the showroom couch we looked at to buy this one and it's quality was completely different than the quality of the couch we bought. It sat comfortable and seemed to be even made differently. We told the people at the showroom but they said there was nothing that could be done. The bed frame began to fall apart within 6 mo, even with non-use, and the couch sat deeper and deeper. Finally, we called them again recently and had them come out again. The guy could easily see the obvious shabby quality of the bed and sofa frame and he took pictures. After a month or so we got a call back and they said we would be credited the amount we spent. Sadly, we now have a 769.00 credit at Ashley Furniture but I don't want any of their furniture, especially after reading all the complaints. I don't understand how a furniture store like this can be in business. Companies like this are a blight to our communities.