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Pickupflowers.com Complaint - They don't pay their suppliers

Review by Picky flower on 2010-09-20
I send some flowers using this company once and they were delivered- fresh and gorgeous. Next time I decide to go for them since I was very happy with them. But the flowers weren't delivered. They wouldn't refund the money or reply to my emails- just ignoring me totally.> Several days later the flowers were delivered (they were meant for Birthday so it was kinda late), when my Mom asked the courier, she was told that was because pickupflowers hadn't paid them for 2 months and they owed them over 500 euros for 16 orders delivered. And the courier appeared a shop owner doing the deliveries herself to at least somehow get the money back from pickupflowers. Will never use them again, not only they treat their customers like &%^, they treat the florists they use the same way.
Comments:2 Replies - Latest reply on 2012-05-08
Posted by Lifemates on 2010-09-20:
It is bad enough they abuse the customers but now we see that they abuse their suppliers as well, not smart business ethics.
Posted by Adam on 2012-05-08:
Hi pickey flower,
I am sorry for not observing this website before. I am the Customer Service Manager for Pickupflowers.com. Firstly, we apologize for the inconvenience caused to you. We would like to resolve your problem.However we were not able to find your order number. We want to improve this and if your complaint still hasn't been answered to or looked at, kindly drop one more mail with your order number at our customer service id or call us at 415-315-9697, I will try my level best to fix these problems and try to ensure that the right action is taken.
We sincerely apologize once again for the troubles caused to you.

Thank you
Adam
Customer Service Manager

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