Toyota Of Hackensack Complaint - Poor Customer Service
HACKENSACK, NEW JERSEY -- I recently bought a certified pre-owned car from this dealer and experienced one of the poorest customer service. the sales person was not helpful at all and just wanted me to buy the car and get out. She lied about many things just to sell the car. the first day I went to see the car and agreed to buy it. the next day when I went to pick up the car I saw that driver seat is ripped as if some one has cut it with the knife(4 to 5 cuts). I asked the sales person about the matter and she said "oh they will fix it in two days" since according to her the "service guy" only works on Thursday and and she will call me in the evening of the same day which she never did. I couldn't call for couple of days and neither did she. After like 4 days I called her and she asked me surprisingly that "a company" was suppose to contact me(she never told me the details about "the company"). When asked about the company she said she cannot give me the details about the company. She hanged up saying that she will give me call back in one hour. the whole day passed and she never called, so I called her in the evening and she pretty rudely told me to call on her cell phone and not the business number and hanged up. so I called her on the cell phone and she never picked up. I had to call the head quarter to let them know about the situation. Finally (after the complain) she called back and told me that I have an appointment with service department. She was the worst sales person I have ever seen.
Oh and the guy in the finance department was the same. rude and lying who just want to sell you the service. he made us buy the GAP plan saying it is mandatory( which I canceled after doing some research) he just wanted me to buy many insurances and didn't really explain how the contract will work out(in terms of monthly payments and interest rate etc).
Over all I would not recommend this dealer to any one. they are all the same from sales to finance to services. Really poor in customer service. I made the mistake already and I will urge others to consider an alternative before going to this dealer.