Hotels.com Complaint - Forced to take a room.
Well my family decided to take a spur of the moment trip to Myrtle Beach & after Hotels.com was recommended to us we decided to give it a try. The site left us a little confused so since it was our first time using this group we decide to call the toll free # & talk to a real person to answer our questions. We asked about the deal we were interested in & how much it would be total & were informed that the price was only good for 3 people or less even though it was a 4 person room. My husband immediately told the girl that we were not interested then & tried to end the call but she just kept pushing the sale putting him on hold while she called the hotel to see what she could do. My husband thought about just hanging up but it was a good thing he didn't as you will soon see. She came back saying that the hotel was standing firm & once again my husband told her we did not want the room to which she just kept replying but its only $39 for 3 people over & over again. Finally my husband had to raise his voice just to get her to stop & then she called out a confirmation #. What do we need a confirmation # for my husband said because I just told you that we were not going to book this room. He then asked if anything had been charged to the card & she said she didn't know & put him on hold which sent him back to the main menu so we had to start all over again. By this time I got on the phone because my husbands blood pressure was shooting up. I got a different person who had no clue what was going on so I told him the story & was put on hold & yep you guessed it I had to start all over. When I finally got another person on the line I immediately asked for a manager but was told that he was busy & it would take 15 to 20 minutes before he would be available. So yet again I recite the story & this time when I was put on hold I was assured that I would not have to start all over again. After about 10 minutes the guy came back informed me that the reservation had indeed been made & that if we canceled it it would take at least 24 hours for the money to be put back in our account. That would have ruin our plans completely so I asked again to speak to the manager & was informed that he would only tell me the same thing be cause it was company policy. I was then informed that there was only 1 manager there & it would be at least another 15 to 20 minutes before he would be available to talk to me. We took the room because we had no choice & were basically forced to do so. I never got to talk to the manager but I got coupons for a future booking that will NEVER happen.