Roxio Complaint - Absolute nightmare right out of the box
Upon installing the software, and subsequent start up, I received a message saying that the "Certificate file was missing or corrupted. Please reinstall it" Several uninstalls and installs later I was still receiving the same message. After contacting customer support, I had two options. I could contact them by email, or contact them by telephone at a cost of $28.75 for 15 minutes of technical support, which they pointed out may or may not resolve my problem. I opted to contact them by email.
I promptly received an email back telling me to disable all programs that ran on start up. Then there were several links provided in the email, including Windows updater. installing latest video card drivers, latest version of Microsoft Direct X, update to latest version of Media Player, update audio drivers (no link provided for audio drivers)and a link to update CD/DVD burners firmware. This link, when clicked takes you to a page with a list of firmware manufacturers and the following warning....."Updating your firmware can be risky business, even if the update comes from the manufacturer of your drive. Improper firmware for your drive can, and usually does, result in destruction of the drive."
Then Roxio's support email directed me to provide Roxio with a dxdiag of my computer.
This is a lot of work, which by the way didn't work for software that should usually work properly upon installation.
I can't believe they expect an average person to go in and screw around with firmware by providing a link to a page that advises NOT to screw around with firmware.
I followed all steps provided by Roxio except for the firmware. My program still does not work and I'm absolutely furious.
I will never purchase another Roxio product again.