Carrentals.com Complaint - False advertising
Beware of booking a car through carrentals.com. The website may appear to offer the best prices on car rentals, but that is a function of false advertising. The website does not provide the user all pertinent charges/fees as I found out this past weekend. I reserved a car from a local airport for 2 days and car rentals showed the rental as "Unlimited mileage" with total estimated charges of $111. Upon arrival at the car rental company (Usave) I was told that carrentals.com had not provided complete information and I did not qualify for unlimited mileage. In addition since I was not flying from the area airport I would be charged an additional $50/day and other fees - none of which were provided by carrentals.com. The representative for USave did mention that he had faced several customers of the website who had faced similar issues.
The issue with carrentals.com is not that Usave charged me the fees - it is about presenting a consumer complete information prior to booking so as to not mislead the consumer. I ended up paying $300 for a rental which was initially confirmed for $111 + ~$20 in insurance. The only recourse at this time is to make sure that as many consumers as possible are aware of carrentals practices since it is not worthwhile to pursue legal action over $175. If you find carrentals.com to be the cheapest car rental option, please call the actual car rental agency you will be renting from to confirm the charges. Do not trust the quote provided by carrentals. com
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